We Offer Free Shipping Worldwide.

Shipping Policy

For uncontrollable reasons (weather, COVID-19), some orders may be delayed in delivery. We apologize and will coordinate with our logistics provider as soon as possible to achieve fast delivery. If you have any questions, please Contact Us!
The time frame for order delivery is divided into two parts:

Processing time: Most orders are shipped within 3-5 business days (Monday - Friday, excluding holidays), but we ask you to allow us 3-4 business days in the unlikely event that foreseen circumstances occur.

You can check the order status through our customer service email (sales@Hatlovecap.com)

When goods are shipped, our website will automatically send you a letter about logistics single number query email
* This is just an email notification. If you have other questions, please contact customer service email, don't touch the notification E-mail

* Of course, you can also contact our customer service email to check your logistics tracking number (sales@Hatlovecap.com)

Shipping time: This refers to the time it takes for items to be shipped from our fulfillment center to the destination.

Shipping Methods & Delivery Time

United States, Canada:

Express shipping: 5-10 days , Free shipping , Orders over US$300.00.

Standard shipping: 10-20 days , Free shipping , Orders less than US$300.00.
Europe:

Express shipping: 6-11 days , Free shipping , Orders over US$300.00.

Standard shipping: 11-21 days , Free shipping , Orders less than US$300.00.

Australia, New Zealand:

Express shipping: 5-10 days , Free shipping , Orders over US$300.00.

Standard shipping: 10-20 days , Free shipping , Orders less than US$300.00.

Korea, Japan:

Express shipping: 4-9 days , Free shipping , Orders over US$300.00.

Standard shipping: 10-16 days , Free shipping , Orders less than US$300.00.

Other countries:

Express shipping: 6-12 days , Free shipping , Orders over US$300.00.

Standard shipping: 12-25 days , Free shipping , Orders less than US$300.00.


Delays

In very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by the customs, that, unfortunately, we can’t control. We seek your patience and understanding should this happen.

Separate shipments

We strive to only ship complete orders. However, in particular cases, your order can be split into several packages. This is mainly caused by different supply warehouse’s locations. In this case, you will be provided with two or more tracking numbers.

Customs fees

In most cases, customs fees do not apply but you may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).

Unfortunately, Tapesatryfun has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

Track your order

If your order has been shipped using a trackable service, you can follow its journey to you. You'll receive a shipping confirmation email once your order is fulfilled. Simply click on your tracking link in the email to view the up to date tracking information.

Business days

** Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. These countries include Algeria, Tunisia, Albania, Kosovo, Belarus and some others. We are sorry for this temporary inconvenience.

In case you have any questions, please visit our Help Page or Contact Us.

Company: Hangzhou Lvqi Electronic Commerce Co., Ltd.,
Address: Room 801, 8th Floor, Building A, No. 8518, Desheng East Road, Shangcheng District, Hangzhou City, Zhejiang Province, China.
Telephone: +86 18258431091
Email address: sales@hatlovecap.com.